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Frequently Asked Questions

some of the things that many people ask us

We have you covered from smooth food and pharmaceutical transportation to managing aerospace, aviation, and railway logistics. Our 360°smooth process and skilled team ensure safe and timely delivery of goods anywhere, anytime.
When placing an order, we give our customers versatile options that include but are not limited to placing an order via our website. You just need to fill out the form, and our team will contact you immediately. The other way is via phone. You can call us, and we will discuss your demands and give you a quote. As soon as the order is confirmed, our team will reach out. The destination to trade or transport your goods wherever you want. Another way is via social media. Just DM us, and we will get back to you.
Our shipping rates and delivery times usually vary, and they depend on many factors, such as the items you want to ship, point of origin and destination, weight, and budget. For instance, we ship food-related products within the same day. Similarly, for intra-city transport, we offer 12-hour delivery with 24/7 working hours. Likewise, if you want to send it to another country, it varies based on the requirements, but we ensure that we deliver as soon as possible and give you the smoothest experience.
Yes, we offer international shipping to more than 60 countries, and we are on our way to expanding our services globally.
Yes, you can track your shipment online. When you use our services, we provide a unique tracking identification number on our website. You can select the tracking option and enter the number. Then, it will display all your order details, including delivery status.
Our clients’ comfort is our priority. We offer various payment options, including bank transfers, credit and debit cards, and cash for intra-city transfers.
Yes, we provide insurance for shipped goods. When our team reaches out to pick up your shipment, we will inspect your goods and take pictures, and then you will be asked to sign a form along with a copy of photos of your shipment before transportation. Your goods will reach the destination along with the attached pictures. If any other damage happens to your goods, we will accommodate that.
Firstly, our delivery process is very secure and trustworthy. We will ensure that your goods are neither damaged nor lost, but if an accident happens, we will make sure to pay for your loss because customer loyalty is our priority.

No, there are no restrictions on the size or weight of shipments. We offer different packages for different needs, so you can easily switch if one package cannot fulfill your shipment needs.

But you must ensure that the shipment’s size and weight meet the package’s specified needs.

You can request a quote for trading services from our website, phone, or social media. If you know which package will satisfy your needs, you can let us know, or in the other case, our team can inspect your shipment and quote you.

Following is the list of documentation you should have ready for international shipments:

  • Bills of Lading
  • Proforma and Commercial Invoices
  • Packing List
  • Instructions for Shippers (SLI)
  • Export System Automation (AES) Submitting Material Safety Data Sheet (MSDS) Certificate of Origin Incoterms
  • Instructions for Operation
  • Transportation Via a Credit
Yes, you can schedule pickups for your shipments by filling a form on our website.
Yes, we offer warehousing and storage services. Please visit our website and social media pages to learn more, or call us for a free consultation.

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